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Beginner: Introduce yourself

Saying hello, your name, your age with the numbers up to thirty and where you live, ending in a three-sentence self-introduction. Topics: Say hello and give your name, Say how old you are, Say where you live, Introduce yourself: full role-play.

Beginner: Getting to know someone

Greeting a teacher with usted, asking someone to repeat, saying where you are from, what you do and speak, what you like, and introducing a friend. Topics: Greet a teacher with usted, Ask someone to repeat, Say where you are from, Say what you do and speak, Say what you like and introduce a friend, Getting to know someone: full role-play.

Beginner: Numbers, phones and prices

Counting past thirty, giving a phone number and asking what something costs. Topics: Swap phone numbers, Ask what it costs, Numbers, phones and prices: full role-play.

Beginner: Time, days and appointments

Asking and telling the time, saying the day and date, and booking an appointment. Topics: Ask the time, Say the day and date, Book an appointment, Time, days and appointments: full role-play.

Beginner: Family and describing people

Saying who is in your family, describing how someone looks and what they are like, and describing someone so they can be found. Topics: Talk about your family, Say what someone looks like, Describe someone so they can be found, Family and describing people: full role-play.

Beginner: At the café

Ordering a drink, adding a snack, choosing a size and for here or to go, then paying and fixing a wrong order. Topics: Order a drink, Add a snack and choose a size, Fix a wrong order and pay, Ask for the toilet, At the café: full role-play.

Beginner: Food and restaurants

Saying which foods you like, booking a table, ordering a two-course meal and praising the food. Topics: Say which foods you like, Book a table, Order a meal, Food and restaurants: full role-play.

Beginner: Shopping for clothes

Asking for clothes in a colour, trying them on in the right size, buying and returning something politely. Topics: Ask for a shirt in a colour, Try it on in your size, Return something politely, Shopping for clothes: full role-play.

Beginner: Getting around

Asking where places are, following simple directions and buying a bus ticket. Topics: Ask where a place is, Follow directions, Buy a bus ticket, Buy a metro or bus card, Get help when you're lost, Getting around: full role-play.

Beginner: Daily routine and free time

Saying when you get up and what you do in the morning, through the day and at weekends, and how often. Topics: Talk about your morning, Talk about your day, Talk about weekends, Daily routine and free time: full role-play.

Beginner: Making plans and invitations

Saying what you are going to do, inviting a friend, declining with a reason, and agreeing a time and place. Topics: Say what you're going to do, Invite a friend, Agree where to meet, Making plans and invitations: full role-play.

Beginner: Weather and feeling ill

Small talk about the weather, saying what hurts and how you feel, and getting something at the pharmacy. Topics: Talk about the weather, Say what hurts, Get something at the pharmacy, Get help in an emergency, Weather and feeling ill: full role-play.

Beginner: Talking about the past

Saying what you did yesterday, telling a short trip story in order, and reporting something you lost. Topics: Say what you did yesterday, Tell a short trip story, Report a lost bag, Talking about the past: full role-play.

Beginner: First days: a room, a phone and a shop

Checking into a hotel or hostel, getting the wifi working and charging your phone, buying a pay-as-you-go SIM card, and picking up what you need at a corner shop. Topics: Check into a hotel or hostel, Get online and charge your phone, Buy a SIM card, Shop at the corner shop, First days: a room, a phone and a shop: full role-play.

Intermediate: When travel goes wrong

A train cancelled by a strike in Spain, a missed connection in Mexico City, a suitcase that does not arrive in Bogotá and a bus ticket to move in Buenos Aires: explaining what happened, asking for options and getting a new ticket, a voucher or a delivery. Topics: Your train is cancelled by a strike, Get rebooked after a missed connection, Report a suitcase that didn't arrive, Move a long-distance bus ticket, When travel goes wrong: full role-play.

Intermediate: Hotel and hostel problems

A booking that is wrong at check-in, a room where something does not work, a hostel dorm in Cusco and a bill with a charge you do not recognise: explaining the problem politely and getting a fix, a new room or a discount. Topics: Sort out a wrong booking at check-in, Report a problem in your room, Settle into a hostel dorm, Query a charge when you check out, Hotel and hostel problems: full role-play.

Intermediate: At the doctor's and the pharmacy

Booking a GP appointment at a Spanish centro de salud, describing symptoms and history to the doctor, getting seen and served at a pharmacy with a consultorio in Mexico, and going to the guardia in Buenos Aires with a sprained ankle. Topics: Book an appointment with your GP, Describe your symptoms to the doctor, See the doctor at a pharmacy in Mexico, Go to the ER with a sprained ankle, At the doctor's and the pharmacy: full role-play.

Intermediate: Renting a flat or a room

Calling about a room in a shared flat in Spain, viewing and comparing flats in Mexico City, going through the contract terms, and getting round the demand for a guarantor. Topics: Call about a room in a shared flat, View and compare two flats, Go through the rental contract, Rent without a local guarantor, Renting a flat or a room: full role-play.

Intermediate: Landlords and neighbours

Getting the landlord to fix the water heater, asking a neighbour to turn the music down, speaking up at a building meeting and getting the deposit back when you move out. Topics: Get the landlord to fix something, Ask a neighbour to turn the music down, Speak up at a residents' meeting, Get your deposit back, Landlords and neighbours: full role-play.

Intermediate: Paperwork, banks and phone contracts

Registering on the padrón at a Spanish town hall, the fingerprint appointment for a foreigner's card, opening a bank account and signing up for fibre and a mobile line. Topics: Register at the town hall, Go to your foreigner's card appointment, Open a bank account, Sign up for fibre and a mobile line, Paperwork, banks and phone contracts: full role-play.

Intermediate: Phone calls and customer service

Answering the phone and taking a message, spelling an email address over a bad line, reporting an internet outage to a call centre and chasing a complaint nobody has answered. Topics: Answer a call and take a message, Spell an email address over a bad line, Report an internet outage, Chase a complaint nobody has answered, Phone calls and customer service: full role-play.

Intermediate: Small talk and meetings at work

A first day in a Madrid office, Monday small talk at the coffee machine, giving and defending a view in a team meeting, and asking a boss in Bogotá to move a deadline. Topics: Introduce yourself on your first day, Chat at the coffee machine on Monday, Give and defend your view in a meeting, Ask your boss to move a deadline, Small talk and meetings at work: full role-play.

Intermediate: Telling what happened

Telling friends about a weekend away, a mishap on the way to work, what you did as a child and a night when everything had already started without you. Topics: Tell friends about a weekend away, Tell a colleague about a mishap, Talk about when you were a child, Explain what had already happened, Telling what happened: full role-play.

Intermediate: Theft, the police and lost property

Realising your phone has been stolen on the metro, filing a police report (una denuncia) in Spain, blocking your card by phone and asking at a lost-property office in Buenos Aires. Topics: Realise your phone has been stolen, File a police report, Block your bank card by phone, Ask at a lost-property office, Theft, the police and lost property: full role-play.

Intermediate: Films, series, books and music

Recommending a series, disagreeing about a film without falling out, talking about a book at a book club and telling a friend about a concert. Topics: Recommend a series to a friend, Disagree about a film, Talk about a book at a book club, Tell a friend about a concert, Films, series, books and music: full role-play.

Intermediate: The news and current affairs

Passing on a headline to a colleague, working out how a transport strike and a march will affect your day, and discussing rents and tourism with friends. Topics: Pass on a headline, Work round a strike and a march, Discuss rents and tourism with friends, The news and current affairs: full role-play.

Intermediate: Festivals, food and invitations

Being invited to put up an ofrenda for Día de Muertos in Mexico, planning a visit to Las Fallas in Valencia, ordering the menú del día in Spain and being a good guest at a family dinner. Topics: Join a Día de Muertos ofrenda, Plan a trip to Las Fallas, Order the menú del día, Be a good guest at a family dinner, Festivals, food and invitations: full role-play.

Intermediate: Friends, plans and patching things up

Making plans with a friend, cancelling at the last minute, giving advice to a friend with a problem and making up after an argument. Topics: Make plans with a friend, Cancel at the last minute, Give a friend advice, Make up after an argument, Friends, plans and patching things up: full role-play.

Intermediate: Returns, complaints and getting a fair deal

Returning a phone that stopped working, asking for the hoja de reclamaciones in a Spanish restaurant, disputing an overcharge on a phone bill, and negotiating a settlement. Topics: Return something that doesn't work, Ask for the complaints form, Dispute an overcharge on your bill, Negotiate a fair settlement, Returns, complaints and getting a fair deal: full role-play.

Advanced: Job interviews

Telling your career story, handling the classic and the awkward questions, asking informed questions and talking money, and taking the call with the offer. Topics: Tell your career story, Handle the awkward questions, Ask your own questions and talk money, Take the call with the offer, Job interviews: full role-play.

Advanced: Negotiating

Asking for a pay rise, pushing back on a rent increase, and agreeing price and delivery with a supplier in Mexico. Topics: Ask for a pay rise, Push back on a rent increase, Close a deal with a supplier, Negotiating: full role-play.

Advanced: Meetings and presentations

Chairing a team meeting and keeping it on track, presenting quarterly results with a chart, handling questions you cannot fully answer, and opening a short conference talk. Topics: Chair a team meeting, Present results with a chart, Handle questions after a talk, Open a short conference talk, Meetings and presentations: full role-play.

Advanced: Persuasion and debate

Arguing a position with evidence, rebutting without being rude, finding middle ground in a public discussion, and persuading a relative over a family decision. Topics: Argue a position with evidence, Rebut an argument politely, Find middle ground, Persuade a relative, Persuasion and debate: full role-play.

Advanced: Delicate conversations

Turning down a request without damaging the relationship, apologising seriously for a real mistake, giving bad news to someone on your team, and offering condolences at a tanatorio or a velorio. Topics: Turn down a request, Apologise for a real mistake, Give bad news to someone on your team, Offer condolences, Delicate conversations: full role-play.

Advanced: Formal register, titles and officials

Meeting a client in Mexico with titles and service formulas, speaking with respect to an older neighbour as don and doña, making a formal complaint at a public office, and telling the same news to a boss and to a friend. Topics: Meet a client in Mexico, Speak with respect to an older neighbour, Make a formal complaint at a public office, Tell the same news in two registers, Formal register, titles and officials: full role-play.

Advanced: Professional calls and emails read aloud

Reading a formal email aloud to a colleague before sending it, leaving a clear professional voicemail, running a video call when the tech fails, and escalating a problem with a supplier by phone. Topics: Read a formal email aloud, Leave a professional voicemail, Keep a video call on track, Escalate a problem with a supplier, Professional calls and emails read aloud: full role-play.

Advanced: Humour, idiom and slang

Using everyday idioms in a chat, telling a funny story so the punchline lands, recognising teasing and irony and answering it, and following friends' slang in Spain, Mexico and Argentina. Topics: Use idioms in a chat, Tell a funny story so it lands, Handle teasing and irony, Follow friends' slang, Humour, idiom and slang: full role-play.

Advanced: Media, current affairs and literature

Discussing an opinion column critically, summarising a radio interview for a friend, keeping a political conversation at a family dinner civil, and talking about a novel by García Márquez at a book club. Topics: Discuss an opinion column, Summarise a radio interview, Keep a political talk civil, Discuss a novel at a book club, Media, current affairs and literature: full role-play.

Advanced: Speeches and toasts

A best friend's wedding toast, a farewell speech for a retiring colleague, and a welcome address for visiting partners. Topics: Give a wedding toast, Give a farewell speech, Give a welcome address, Speeches and toasts: full role-play.

Advanced: Regional variation

Following friends from Spain, Mexico and the Río de la Plata at natural speed, and repairing the misunderstandings that come from different words. Topics: Follow Spanish from Spain, Follow Mexican Spanish, Follow Spanish from Buenos Aires, Repair a misunderstanding across varieties, Regional variation: full role-play.

Advanced: Mediating between people

Interpreting for a friend at the doctor's, mediating a dispute between two flatmates, and summarising a meeting for a colleague who missed it. Topics: Interpret for a friend at the doctor's, Mediate between two flatmates, Summarise a meeting for a colleague, Mediating between people: full role-play.